Last updated: April 2026
1. When We Issue Refunds
We will issue a refund in the following circumstances, subject to the conditions below:
- Your order is confirmed damaged in transit (reported within 48 hours of delivery - see our Returns Policy);
- We are unable to fulfil your order due to stock or supply issues;
- An incorrect item was sent and cannot be replaced promptly;
- The carrier formally confirms a lost shipment following an investigation.
2. How Refunds Are Processed
Approved refunds are returned to the original payment method - UK bank transfer or open-banking payment - within 7 business days of approval. We will notify you by email once a refund has been issued.
3. Partial Refunds
Where only part of an order is affected (for example, one vial damaged in an otherwise intact multi-item order), we may issue a partial refund or replacement of the affected items only.
4. Non-Refundable Items
The following are non-refundable:
- Products that have been reconstituted, opened, or had their seal broken;
- Orders refused on delivery without prior notice;
- Change-of-mind cancellations after dispatch;
- Original shipping fees where the goods themselves are not at fault.
5. Disputed Payments & Chargebacks
If you believe a charge is incorrect, please contact us at info@blackandwhitepeptides.co.uk before initiating a chargeback. We will investigate promptly and resolve legitimate issues directly.
6. Your Statutory Rights
Nothing in this Refund Policy affects your statutory rights as a consumer under the laws of England & Wales.
7. Contact Details
Black & White Peptides Ltd • Company number 16876162 • 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ • info@blackandwhitepeptides.co.uk